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Ordering Help (International & USA)

Here are answers to common problems / questions when ordering. If you do not find an answer, please do not hesitate to call us at (631) 694-3552.

Common Ordering Help

Different Ship to / Bill to:

In order to protect customers and ourselves from fraud, we do not allow the ship to / bill to address to be different when ordering with a credit card. If you need an order shipped somewhere other than your billing address, please select another payment option (COD, Wire Transfer, Check, etc)

Credit Card Ordering:

When ordering with your credit card, your billing address must precisely match the "billing address" your credit card company has on file. This address is usually the same address your bank sends your credit card bills to. If this billing address was not verified, we will contact you and ask that you re-order with the correct address. You can also contact your bank to add an address to your account if you want to send it to another location, then reorder.

Types of payment methods

COD: Cash on Delivery. Someone must be present during delivery, with a money order totaling the full amount of the order + $8 for the COD fee. This is offered in the USA only.

Wire Transfer: The perfect option for international ordering. Just wire the money to the information supplied after you place your order. Include your order number on the wire transfer and we will ship your order upon receipt. Wire Transfers can be done online if you have online banking available

Check: A payment by check will be sent only after it is received and clears (usually 3 days after deposit).

Paypal: You must have a verified / confirmed account for us to accept payment. If we receive a payment from an unverified or unconfirmed account, we will credit it back to you and cancel the order. We do this to protect against fraud.

How does shipping / ordering work internationally?

Most international orders should be sent via wire transfer. Usually credit card orders made by international customers have problems with address verification. Wire transfers can be done with your online banking or sent directly from your bank. Select "FED EX" when ordering outside of North America for an accurate shipping total.

Member Registration / Login

If you are looking to login or to register for membership, simply click the "Your Account" link to the right of the "About Us" link at the top of the page. All of your order data will be saved.

I got an error!

Damn internet! It is rare that this happens but try and "refresh" the screen. If this does not work, go back to the home page and try clicking "checkout" again. This usually does not clear your shopping cart.

How do I add to my wish list?

Next to every item in the cart is a little gift / present looking icon. Clicking that will add that item to your personalized wish list. You can only add items to your wish list if you are registered. See above for registering or click "Member Login" at the top of the screen for registration.

How do I delete items from my cart?

Simply click the little red X next to each item you wish to delete. The shopping cart will automatically update itself.